It has been a very long day and it’s only 13:00! We have half our team gone today, okay this week, which means that I am doing the work of three people. I am so tired. We really need to cross train some more people who can help me out. My stack of what I call ‘dead people claims’ is piling up. Good thing I have a good Search Engine to help me. I swear I don’t know what we did without the internet. I am constantly using the internet to search, confirm, to do research and okay, even blog a little! Can I go home now, please….